The Cypress Health Region utilizes Lean methodology in its annual Hoshin Kanri/Strategic Planning process, as well as in its day to day Kaizen work. Kaizen is a Japanese word that means continuous, incremental improvement.
The Region works closely with the Provincial Kaizen Promotion Office (PKPO), and other participating organizations to coordinate a provincial approach to Strategic Planning and to ensure all organizations are thinking and acting as one larger health system. The Hoshin Kanri approach to planning ensures alignment of direction and priorities from the province as a whole to the Regional and facility/department level.
The Region also continues to participate in provincial Lean events and to host Lean events within the Cypress Health Region. The 2014-15 priority areas are Long Term Care and Primary Health Care service lines.
Patients and Visitors to the Cypress Health Region may notice Lean in action in our facilities. Some examples of Lean activity include:
- Patient & Family Representatives may be asked to participate in Lean events and activities to ensure the patient experience and needs are at the forefront of our improvement work
- Patient Mapping – Patients may be asked if a quality representative can follow them on an aspect of their healthcare experience. Information collected in patient mapping projects is used to create a map of the process, and to identify improvement opportunities. All steps in these processes are timed, and assessed as to whether each step provides value to the patient and their family.
- Visibility Walls – Each department now has a visibility wall that offers information on key metrics/measures of success, and improvement projects that the department is currently working on. At the Regional Health Office, the Region’s Senior Leadership Team also has a Visibility Wall which outlines the Region’s 8 Hoshin Projects for the 2013-14 year.
- 5S – Staff are often frustrated by time spent searching for supplies, or not having enough of a certain supply. The goal of 5S’ing is to sort through all items, separate the necessary from the unnecessary, and create a system to ensure the cleanliness of the area, to identify appropriate supply levels, and develop work standards to maintain the work area to the new standards